1) We decided that we want to do the bike tour. How long in advance we should make a reservation?
A) In order to secure your spot on the bike tour, we recommend making a reservation at least couple of days in advance (a week or more during the summer season). Don’t worry, you can always cancel, postpone, or reschedule your tour if there is a change in plan.
2) We booked our bike tour but the forecast shows rain for that day. What should we do?
A) We are extremely flexible with all of our tours. If you have an availability to take the tour on another day, we will reschedule it, and if not we will issue a 100% refund (yes FULL refund). Unlike other companies, we do not charge cancelation fees, services taxes or any other fees, as long as you inform us at least a 24 hours prior to the tour.
3) We have just completed our reservation and paid for the tour. Where are we going to start the tour from?
A) The bicycle tour will start from our bike store which is located 110 South St (One block from the South Street Seaport) New York, NY 10038.
4) I know how to ride a bike but I haven’t been on one for so long. Do you think I will be able to do it?
A) No worries, the tour moves at a steady pace; this is not a race but a relaxing and enjoyable way to see the bridge. There will also be multiple stops during the tour to catch your breath.
5) Where are we going to finish the tour? Can we finish at a different location?
A) All tours start and finish from the same spot. Unfortunately, we cannot finish the tour at a different location because you have to leave the bicycles at our store.
6) We know that we will like the tour and we want to do some biking after the tour. How can we arrange that?
A) Visit our Bike Rental page to reserve your bikes so you can explore the city on your own. You can also talk with your tour guide after the tour and he will arrange for your wishes.
7) What kind of bicycles we will ride on the tour?
A) All of our bikes are well-maintained and they are in excellent condition. For the tour, you will be riding a Biria series bike.
